This is the BEST example of customer service
I live in Australia and my sisters, brothers-in-law, nieces and nephews all live in England. Sending presents from Australia to England is expensive so I rely on the internet.
It’s my sister’s birthday today (Happy Birthday Sis!) and I sent a card a week ago. I left it until the last minute to organise a gift (sorry) and it wasn’t an expensive gift, just a small something to wish her happy birthday. With only two days to go until her birthday I knew it was unlikely to reach her in time but I couldn’t afford the extra cost of special delivery so I clicked ‘regular post.’
A few hours later I had an email saying one of the hand made soaps I’d chosen was out of stock (there goes the surprise, sorry Sis). I emailed back, asked the company to make a substitution and explained it was a birthday gift. ‘I’m hoping it might get there on Friday,’ I wrote.
The next day I received this email:
Hello Deb
Just to confirm when I went to the post office today they couldn’t guarantee delivery for tomorrow unless I paid nearly £7 in postage which seemed very high.
Anyway as you had said it was a birthday gift I had Mr Soap deliver it by hand as we are only around 20 miles away. So the gift has been delivered in time for you. I did promise it would get there J
Enjoy the rest of your day.
Kind regards
Karen
Village Green Soaps
I know this blog is normally about gardening but this was such a perfect example of finding an unexpected strawberry in the desert that I had to share it. Village Green Soaps are utterly divine – hand made using pure essential oils with none of the hideous chemicals found in artificial fragrance.
Village Green Soaps
So thank you, to Karen, to Mr Soap (whoever you may be) and to everyone at the family run Village Green Soaps in Gloucestershire. Your customer service is awesome!
And Happy Birthday Liz! xxx
PS It gets better. I checked out the Village Green Soaps blog and found these adorable pics of Karen’s dogs. And what kind of dog has my sister always had? Yep, Westies… 🙂
Pic courtesy of Village Green Soaps website
9 comments on “This is the BEST example of customer service”
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I'm a writer based in Australia with a passion for gardening, remote places and people with a story to tell.
Deb, that is a wonderful story and it’s so good to know that there are still kind human beings out there! I love the yellow outfits on the dogs!
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Isn’t it just so lovely? I’m going to see if I can find their workshop when we’re back in the UK in November!
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That is awesome!
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It’s lovely Nan isn’t it?
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That is when you know people are in the business of connection and relationships as well as earning a living! What a lovely story! And that soap sounds wonderful!!
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Lovely isn’t it? Can’t wait to meet them (and their dogs!)
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Yes Deborah, absolutely gorgeous. Glad you posted this.
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Dear Deb – we were delighted to be able to help and are thrilled to have been included in your wonderful blog. So funny to see a picture of our ‘boys’ in last years snow. We had to put them in the yellow jackets so they could be spotted in all the snow when out.
Hope that Liz enjoyed her birthday.
With warmest wishes
Karen x
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Thx Karen, she loved her present – and the pic of your dogs!!
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